PRIVACY POLICY:

At RackStores, we want you to enjoy shopping for blank media goods in the knowledge that your credit card information can be confidentially provided to CDR Rack.com, and any personal information gathered by us will not be provided to third parties.

The purchase area of our site is secure; we use industry standard Secure Sockets Layer (SSL) technology to encrypt all your personal information including credit or debit card number, name and address. This technology works with all browsers and means that it is virtually impossible for someone else to read any information that you provide to us.

Change Orders:
You may request a change to your order, provided your order has not already been charged. Please call during business hourS to change your order. Please always have your order number ready. Please DO not only request change order via Email as we may not receive it in time, MAKE CERTAIN YOU SPEAK WITH A SALES REPRESENTATIVE BY PHONE.

Shipping Terms & Conditions:

1. All orders WILL be processed within approximately one to two "business" days, provided the items are in stock and there are no problems with the payment verification. We do not guarantee same day shipping. Orders will not be processed on weekends and holidays.
2. In order to process your order smoothly, we strongly recommend you to use the same address for both your shipping and billing address or your order could be delayed for verification. If YOUR Shipping Address is different than YOUR Billing Address, we will require you to sign an Authorization Form.
3. Please note that UPS DOES NOT ship to P.O. Box, so do not use P.O. Box as UPS shipping address.
4. For HI, AK, PR, APO, FPO orders, we use USPS for Ground Shipping. We will email you to confirm the shipping and handling fee.
   For PR orders, please choose US United States as country name.
5. All orders will be shipped and processed according to the availability of the item ordered.

Returns Policy:

• Each product is fully guaranteed by the manufacturer. The complete warranty is included with the product. The manufacturers' warranty covers repair or replacement of defective parts, subject to the conditions set forth. On most items, we offers a 30-day exchange/refund policy to our customers. If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days upon the purchasing date, subject to a return authorization.Download Return Authorization FORM.
• Returns will be charged 15% of purchase on all non defective, unused or unopened item that return or refund. For an RMA number (Return MERCHANDISE Authorization) on returns call Customer Service 1-818-348-4642. All Returns require an authorization number. Please note that an RMA does not guarantee final disposition. All returns are subject to inspection.All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and all accessories. Please do not tape or write anything on the item or the package! We will charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns. Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RMA issued by Customer Service clearly on the outside of the shipping carton. Any unauthorized merchandise returned to us will be refused. Please ship your parcel back to us freight prepaid! We suggest that you use UPS Ground Service. Sorry, we cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization.